1. General Policy
Deposits made on the platform are final. Refunds are issued only in cases of technical error, failed transactions, or duplicate payments as described below. By depositing, you agree to this policy.
2. When Refunds Are Issued
Refunds apply in these specific situations:
- Failed Transaction: Money was debited from your bank or UPI account but never credited to the platform wallet.
- Duplicate Payment: The same deposit was processed twice because of a technical error, resulting in a double deduction.
- Wrong-Amount Transfer: You transferred an amount different from the order created, and the deposit was not credited.
- Technical Glitch on Deposit Screen: The deposit order generated incorrectly, resulting in a payment to a wrong wallet.
3. When Refunds Are Not Issued
- Losses from gameplay.
- Bonus funds and promotional credits (non-withdrawable and non-refundable).
- Deposits made with stolen or unauthorized payment methods.
- Accounts suspended for violating the platform's Terms & Conditions.
- Deposits made from restricted Indian states.
- Change of mind after a successful deposit.
4. How to Request a Refund
- Check Deposit History: Open Wallet, then Deposit History. Confirm the order status. If it shows "To Be Paid," submit the receipt. If it shows "Processing," wait up to 30 minutes. If it shows "Paid" but the balance is unchanged, proceed to step 2.
- Contact Customer Care: Open the in-app live chat from Account, then Customer Service. Provide the order number, the UPI transaction ID, and a screenshot of the payment confirmation.
- Verification: The support team verifies the transaction against payment gateway records within 24 to 48 hours.
- Refund Processing: If verified, the refund is credited to your platform wallet, or returned to the original payment method within 5 to 7 business days.
5. Refund Timelines
| Issue Type | Resolution Time |
|---|---|
| Failed deposit (not credited) | 24 to 48 hours |
| Duplicate payment | 48 to 72 hours |
| Wrong-amount transfer | 24 to 48 hours |
| Bank-to-wallet refund | 5 to 7 business days |
6. Cancellation Policy
Deposit orders cannot be cancelled once payment is made. If you created an order but did not transfer money, the order expires automatically after the timer shown on the deposit screen. Cancelled orders with transferred funds require manual recovery through customer support.
7. Chargeback Warning
Do not initiate a bank chargeback before contacting customer care. Chargebacks trigger an automatic account freeze. If the chargeback is reversed after verification, the account is restored. If not, the account remains suspended with the wallet balance forfeited.
8. Withdrawal Refunds
Failed withdrawals return the amount to your platform wallet within 24 hours. The wallet balance update appears in Withdrawal History. If the refund does not appear within 24 hours, contact customer care with the withdrawal order number.
9. Contact
For refund-related queries, visit the Customer Care page or open the in-app live chat. Never share your OTP or password with anyone claiming to process a refund.